This policy covers products bought over the counter at either of our Vanderbijlpark shops, and services performed in our chairs.
Products
If a product is unopened, unused and still sealed, bring it back within 14 days with your receipt and we will exchange it or refund you in the way you originally paid.
For hygiene reasons we cannot take back opened or used grooming products - including pomades, sprays, sponges and brushes - unless the item is faulty.
Faulty or defective products
If a product is faulty, damaged, or not what you were sold, you are entitled to a refund, replacement or repair under the South African Consumer Protection Act. Bring it back to either shop with your receipt and we will sort it out.
Services
We want you happy with your cut. If something isn’t right, tell us before you leave the chair and we will fix it there and then at no charge. If you only notice once you get home, come back within 3 days and we will put it right free of charge.
Because a haircut cannot be undone, we do not refund completed services. What we will always do is correct our work.
Deposits and no-shows
We do not take deposits for standard bookings. If we have arranged something special for you and taken a deposit, we will tell you up front what happens to it if you cancel.
Contact us
The Grooming Bar (TGB Barbershop)
Kiosk 1, Vaal Walk Shopping Complex, 102 DF Malan Street, Vanderbijlpark, 1911
Vaalgate Shopping Centre, DF Malan Street & Attie Fourie Street, Vanderbijlpark, 1911
Phone / WhatsApp: 071 489 3052